Growth Retainer
Maintenance + 2 dev hours / month, priority support, uptime monitoring.
Next Theme services
Use Next Theme as an ongoing digital support counter when the business needs maintenance, development time, training or priority help after the initial project is complete.
Maintenance + 2 dev hours / month, priority support, uptime monitoring.
SLA, 6 dev hours / month, priority SLA response, monthly performance reports.
Monthly support retainer: 1 hour support, priority email
Two-hour digital training session covering website editing, CMS usage, content updates and business system guidance.
Training is a one-off booked service. Monthly support and growth retainers are recurring commitments with their own billing cycle and cancellation terms.
Keeping these service types explicit lets a customer see what ends when a project is paid off and what continues because it is an ongoing managed service.